CONTACT: brian@kjvprepper.com
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. Any item not in its original condition, is damaged for reasons not due to our error will not be refunded. Any item that is returned more than 30 days after delivery will not be refunded.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at brian@kjvprepper.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange your item for the same item, or exchange for a different size, send us an email at brian@kjvprepper.com and send your item to: KJV Prepper, 1037 Westbrook Drive, Rome NY, 13440.
Shipping returns
To return your product, you should mail your product to:
Brian Moonan / KJV Prepper, 1037 Westbrook Drive, Rome NY, 13440.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, and the supply chain, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need help?
Contact us at brian@kjvprepper.com for questions related to refunds and returns.
